The Marketing Operations Intern is part of the Sales and Business Services department, which resides on the Marketing & Communications (MarCom) team and reports to the Marketing Operations Manager. As our Marketing Operations Intern, you will support the operational processes, project management activities, and agile workflows that enable the successful planning, execution, and delivery of marketing campaigns and initiatives. This role provides hands-on experience working with marketing technology platforms, process documentation, project coordination, and cross-functional campaign support.

What You'll Do:

Support MarCom operations through the administration and maintenance of productivity and workflow management tools, including Optimizely
Assist with the creation and upkeep of workflows, request forms, task briefs, templates, routing rules, and other operational assets
Create, organize, and maintain documentation related to MarCom processes, procedures, and best practices
Support the team's agile operating model by assisting with sprint planning, backlog refinement, prioritization activities, and related coordination efforts
Help monitor project timelines, dependencies, and deliverables across multiple campaigns and initiatives
Assist project leads by tracking action items and ensuring projects progress through established workflows
Support the management of recurring marketing initiatives, including newsletters, webinars, and other communication programs
Identify process improvements and leverage project management tools, emerging technologies, and artificial intelligence to streamline processes and improve efficiency
Provide administrative and operational support for marketing projects and campaigns as assigned
Other tasks and responsibilities as assigned

What You'll Need:

Currently pursuing a Bachelor's degree in Marketing, Communications, Business Administration, Project Management, Information Systems, or a related field
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills
Strong attention to detail and commitment to accuracy
Ability to work effectively in a collaborative team environment
Basic understanding of project management concepts and marketing processes
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word
Strong problem-solving and analytical skills
Must be authorized to work in the United States

It's a Plus if You Have:

Experience with project management, work management, or productivity platforms such as Optimizely, Jira, Asana, Monday.com, or similar tools
Familiarity with Agile or Scrum methodologies
Experience creating process documentation, standard operating procedures (SOPs), or training materials
Interest in marketing operations, project management, process improvement, or marketing technology (MarTech)
Experience supporting marketing campaigns, events, webinars, or communication initiatives
Knowledge of workflow automation or process optimization concepts

At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

Compensation Range:

USD$18.27 - $22.33