ICM Intern - Fall 2026 (UNPAID)

Background: Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of crisis or violent conflict. The Intensive Case Management (ICM) program currently operates in 29 offices across the IRC’s U.S. network. ICM serves the most vulnerable refugees during their first five years of resettlement, helping them achieve self-sufficiency by identifying their unique needs, the barriers that prevent them from functioning and integrating into the mainstream, and the specific goals that they will reach as a result of enrollment in the ICM program. 

The Intensive Case Management (ICM) Intern will work closely with the Intensive Case Management (ICM) and the Supplemental Case Management (SCM) caseworkers to assist with addressing clients’ needs in their areas of vulnerability and address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence enrolled in the ICM program. ICM Interns will be responsible for checking in on the well-being of clients, providing comprehensive support when needed, and building clients' self-sufficiency.  

RESPONSIBILITIES: 

•Attend intern orientation 

•Assist with client check-ins (over the phone, in person, or video, as appropriate or preferred by client) 

•Assist with ICM client intakes and assessments 

•Develop individualized plans with detailed action steps based on client needs  

•Educate clients on the U.S. healthcare and benefits systems, as needed 

•Provide transportation to appointments and attend appointments with clients, as appropriate 

•Communicate with community partners for the purpose of case coordination 

•Explore community resources and assist with client internal and external referrals to connect to outside organizations/agencies 

•Assist clients on an as-needed basis (this may include collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mail checks, and navigating various systems, such as medical, mental health, education, transportation, benefits, etc.) 

•Keep thorough and accurate case file documentation in the IRC's database 

•Assist with organizing digital files, keep all digital files up to date, and create new digital client files as needed. 

•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard 

•Communicate client concerns and potential challenges to ICM caseworker. 

QUALIFICATIONS 

•Be respectful and aware of the varied backgrounds and experiences of the refugee clients.  Respect their beliefs and values, which may differ from yours.  

•Strong interpersonal skills and interest in working with the refugee community 

•Ownership of a car, a valid driver’s license, and car insurance 

•Willingness to transport clients in your personal vehicle (optional) 

•Willingness to be flexible and accommodating to client needs 

•Will need access to a computer and must be willing to comply with IRC acceptable use policies. 

This position is unpaid and reports to the SCM Caseworker. 

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. 

The IRC is committed to fostering an accessible workplace. We encourage individuals of all backgrounds, experiences, and abilities to apply for positions that align with their qualifications and interests. If you are selected for an interview, please inform your recruiter if you require any accommodations during the recruitment process. Examples of accommodations may include extended time for interviews or assessments, flexible scheduling to accommodate medical appointments, or assistance with communication needs. The IRC has offices in many locations, each with varying capacities to provide specific accommodations. While we are committed to doing our best to meet your needs, please note that certain accommodations may depend on the resources and facilities available at each location. Please know we will carefully consider all requests and make every effort to ensure a supportive and accessible recruitment process.