Intern - Application Analyst (Financials Software) at National Information Solutions Cooperative

Company Overview: 

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 1200+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for 20+ years, and we are looking for qualified individuals to join our team. 

Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.  

Position Overview:

This position reports to an Application Analysis Team Lead and collaborates with application analysts, software developers, software engineers, quality assurance teams, and subject matter experts. The intern will gain hands-on experience supporting the analysis, design, testing, and enhancement of NISC's software solutions, with a primary focus on NISC’s Financials Software product.

This position offers exposure to business requirements analysis, software design processes, database structures, documentation, quality assurance practices, and cross-functional collaboration within an enterprise software environment. This position may also be exposed to data fixes including bug fixes or custom programming requests.

To Learn more about NISC's internships, click HERE.

**Current applications submitted will be under consideration for Summer 2027 (May - August)**

Work Schedule: 

Hybrid from the following office location:
- Mandan, ND 
Requirement: Minimum of working 3 days per week out of an office location and ability to work up to all 5 days a week from an office location.

Essential Functions:

Assists with researching, analyzing, and documenting software functionality and business requirements.
Supports application analysts and development teams in evaluating software enhancements and change requests.
Assists in the creation and maintenance of functional diagrams, workflow diagrams, and related documentation.
Collaborates with technical teams to understand software design specifications, interfaces, and database structures.
Participates in discussions regarding software enhancements and solution development.
Follows established software development and analysis methodologies and procedures.
Assists with quality assurance testing, including unit and system integration testing activities.
Helps analyze business processes and software requirements to support application improvements.
Participates in design reviews and team meetings to gain exposure to software development lifecycle processes.
Assists with documentation and maintenance of information within Confluence and/or the iVUE Support tool.
Supports internal teams in researching and resolving software-related issues.
Performs other duties as assigned.

Desired Job Experience:

Strong interest in software analysis, business systems, and technology solutions.
Familiarity with software development lifecycle concepts and methodologies.
Basic understanding of databases and data structures.
Strong analytical and problem-solving skills.
Strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Experience with using agentic AI coding tools (Claude Code, Augment, Jetbrains Junie, Github Copilot, Cursor, OpenAI Codex) 
Ability to learn new technologies and business processes quickly.
Ability to organize and prioritize multiple tasks.
Ability to work independently as well as in a team environment.
Ability to interact professionally and positively with internal and external contacts.
Ability to adapt effectively to change.
Proficiency with Microsoft Office applications.
Commitment to NISC's Statement of Shared Values.

NISC’s Shared Values & Competencies:

We’re a cooperative, which means we’re owned by the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology starts with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart.

Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Desired Education and/or Certification(s):

High School diploma or equivalency required
Pursuing Bachelor’s Degree in a Computer Science, Information Technology, Management Information Systems Computer Engineering, or a related technical field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.