Membership & Outreach Attendant-Campus Recreation (Work Study)
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
This position requires you to have received a work-study award. To verify if you have received a work-study award, please consult the Financial Aid Award Summary area in your LionPATH account. A Federal Work Study award does not guarantee a job is available.
Description: Work Study Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests. This position is for the 26-27 academic year.
Responsibilities
- Greeting patrons with a friendly and welcoming demeanor.
- Conduct membership and locker sales transactions and process program registrations efficiently.
- Troubleshooting issues with membership and locker sales and renewals.
- Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed.
- Assist in answering telephones and engage with patrons face-to-face.
- Conduct facility tours for guests.
- Promote Penn State Campus Recreation memberships, programs, and services to the community.
- Complete other duties as assigned by supervisor.
Personal/Professional Development and Responsibilities
- Attend all staff meetings.
- Be receptive to personal and professional development.
- Balance time commitments.
- Give and receive performance feedback.
- Recognize limitations and work to improve.
- To function as a contributing member of the Campus Recreation team.
Requirements
- Must successfully complete a criminal background check.
- Ability to positively interact with patrons and employees alike.
- Strong critical thinking skills.
Working Conditions
- Average of 6-10 hours worked per week.
- Work will take place on the University Park Campus.
- Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.
Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports.
Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements. A Federal Work Study award does not guarantee a job position is available.
The starting hourly rate for this job is $13.00.
Federal Work Study job performance is evaluated either annually or through ongoing mentorship. Students who received a Federal Work Study award have the opportunity to obtain a job and perform related duties either on campus, or remotely, if possible and at the discretion of the employer. Students applying for Federal Work Study positions should clarify expectations with their potential employer regarding either on campus/in person or remote work arrangements.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.