Intern, Customer Success Professional
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Customer Success Professional (CSP) intern will assist in streamlining back-office operations and enhance efficiency by optimizing quote-to-cash processes, maintaining / enhancing customer workflows, and/or reducing administrative burdens for Customer Success Managers. The CSP intern will proactively address any issues to maintain data accuracy and ensure efficient operations.
Your Responsibilities:
- Lead continuous improvement projects to optimize performance and enhance the customer experience
- Work with global quote to cash teams to ensure accurate data, reporting and processes.
- Transform raw data into insightful dashboards using Excel, Power BI or similar tools.
- Conduct data analysis to uncover trends and potential problems in reports.
- Assist with the training and enablement of processes and new/existing product launches.
- Update project plans and notes to help inform the team and stakeholders on pending issues on a proactive basis
The Essentials - You Will Have:
- Active enrollment in a four year or advanced degree program at an accredited university
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
- Met us through an event or interned with us in the past
- A cumulative GPA of 3.0 on a 4.0 scale
- Experience with data visualization using Power BI or Excel (can perform complex functions)
- Relocation support is not provided for this role. You must be located within 50 miles of Milwaukee, WI to be considered
What We Offer Interns:
- Health Insurance including Medical
- 401k
- Paid Holidays
- To learn more about our benefits package, please visit at www.raquickfind.com.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
#LI-Onsite #LI-DNI
For this role, the hourly compensation is from $19- $28. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.