Audio Visual Support Intern at TMX Group

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

We are seeking a highly organized, proactive, and technically minded AV Support Intern to join our Global Technology Services (GTS) team. This vital role is responsible for ensuring seamless audio visual experiences across the organization, with a primary focus on daily onsite TMX Market Centre procedures, technical broadcast execution, and day-to-day corporate AV meeting support. This position is strictly office-based at our core corporate facilities and does not involve offsite travel or field-based support.

This role reports to: Technology Lead, AV Services
Job Location: Toronto, ON. This position is strictly office-based (5 days/week) at our downtown Toronto corporate facilities and does not involve offsite travel or field-based support.

Key Accountabilities:

TMX Market Centre Operations (Daily Onsite): Assist with the daily setup, execution, and teardown of market hall events, town halls, and large-scale corporate presentations, ensuring all physical and digital spaces are prepared for presenters.
Broadcast & Live Production: Actively manage live production components during high-profile events, including operating video switchers, controlling and framing cameras, and managing audio mixing boards to deliver polished broadcast feeds.
AV Meeting Support: Provide proactive and on-demand technical support for conference rooms and executive meeting spaces, helping users connect, troubleshoot, and navigate AV equipment.
Signal Flow Diagnostics: Analyze, map, and troubleshoot complex audio, video, and control signal paths throughout the corporate AV ecosystem to quickly isolate and resolve system interruptions or hardware failures.
Equipment Maintenance & Inventory: Help maintain, troubleshoot, and perform basic repairs on AV hardware and corporate peripherals, ensuring all meeting rooms are fully operational and inventory tracking is up to date.
AI Exploration: Explore Google Gemini to automate administrative tasks, streamline event workflows, or improve AV troubleshooting documentation within GTS.
Collaboration & Backup Support: Work alongside GTS team members to assist with general office technology needs, desk setups, and provide operational backup during peak periods.
Invoicing & Inventory Management: Delegated invoicing and expense tracking tasks to support team capacity while designing and implementing efficient inventory management systems for peers.
Equipment Lifecycle Support: Assist with the routine servicing, testing, and replacement of AV equipment to maintain optimal system performance and reliability.

Must Have(s):

Currently enrolled in a college or university program.
Solid understanding of AV signal flow (audio, video, and control signals) through integrated corporate AV systems
Intermediate understanding of AV equipment and hardware connectivity
Experience with Google Workspace (Google Meet, Docs, Slides, etc.)
Familiarity with video production concepts (e.g., camera operations, audio mixing, video switcher hardware/software)
Strong customer service and communication skills, with the ability to remain calm and professional under pressure
Highly resourceful with strong troubleshooting and problem-determination skills
Ability to perform physical tasks such as lifting and moving AV/IT equipment
Flexibility to adapt to changing priorities and fast-paced event schedules
Ability to assist with routine servicing, testing, and replacement of AV equipment to maintain system performance

Nice to Have(s):

Experience with enterprise systems such as Adobe Creative Cloud (Workspace) or Crestron control environments
Familiarity with AI tools (in particular Google Gemini)

Note:

4 month Co-op / Internship: January 11, 2027 - April 30, 2027
In order to be considered for the position, you are required to submit your Knockri Assessment

Salary Range: $20/hour - $23/hour CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

The recruiting efforts for this role are intended to fill a vacant position.

For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.