Conference & Event Services Customer Service Specialist - Student Specialist at Miami University

Job Title

Conference & Event Services Customer Service Specialist - Student Specialist

Department

Conference Services Management JM

Worker Type

Student (Fixed Term)

Pay Information

For hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.

Duration of Appointment

Summer 2026 - May 15th - August 9th 2026

Maximum Scheduled Weekly Hours

Job Description Summary

Provide excellent customer service to guests assembled with us for conferences and workshops. Duties similar to those of a hotel front desk attendant. Welcome guests, Check in and Check out guests in summer housing, provide customer service support as needed.

Job Description

Essential Duties

Maintain a polished appearance and professional demeanor.
Be punctual for scheduled shifts. Once scheduled, you are responsible for either working the shift or finding an approved substitute. Communicate changes in your availability and requested days off, following deadlines.
Thoroughly and concisely communicate information to guests and other staff members.
Limit distractions when working, including visitors to your work area and phone/computer distractions.
Provide excellent customer service to guests assembled with us for conferences and workshops.
Provide information to guests surrounding their conference arrangements, Miami University and Oxford, Ohio.
Follow established procedures to check guests in and out of their residence hall rooms, ensuring that security and safety measures are performed when distributing and collecting guest room keys.
Properly record information on housing roster and key reports
Communicate information through the log book from one shift to the next.
Communicate information with the Conference Service Staff and Residence Hall Housekeeping Staff.

Required Knowledge, Skills, and Abilities

Have the willingness to help out when unexpected needs arise.
Prior customer service or conference experience is preferred.

Additional Position Information (if applicable)

Required Application Documents

resume

Posting Contact Information

Alicia Rizzo - rizzoaj@miamioh.edu

Additional Information

A criminal background check may be required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.