At The New School, we redefine the boundaries of education, creativity, and innovation. Founded in 1919 and located in the heart of New York City, we are home to over 9,000 students from over 100 countries, offering more than 135 degree and diploma programs across our renowned colleges, including Parsons School of Design and the College of Performing Arts (Mannes, Jazz, and Drama), Lang College and the New School for Social Research, and Parsons Paris. Our progressive, interdisciplinary approach has earned us recognition as one of the most forward-thinking institutions in the world.

Reporting to the Senior HR Strategy Partner, the Student Assistant Specialist supports the team by assisting in responding to inquiries and assisting with hiring and I-9 verifications.  This position provides prompt responses to general inquiries via the HR inbox and connects employees with resources or other HR colleagues for specialized assistance. This position provides a high level of customer service and professionalism in all interactions.  

CORE CAPABILITIES AND PRIMARY DUTIES AND RESPONSIBILITIES

Student Hire Processing & Onboarding

• Review student hiring submissions for accuracy and completeness.
• Track outstanding onboarding requirements and proactively follow up on missing documentation.
• Maintain clear, consistent communication with hiring managers and campus partners regarding onboarding statuses and potential start-date delays.
• Identify and escalate compliance or onboarding bottlenecks to the appropriate HR team members.

I-9 & Verification Compliance 

• Assist with the completion of section two of the Form I-9 employment eligibility verification.
• Update and monitor the I-9 Appointment log and associated communications to new hires. 

Customer Service & Support:  

• Monitor multiple HR inboxes and associated responsibilities, resolve general inquiries with high professionalism, and escalate complex requests to specialized HR colleagues as needed.
• Assist with request form entry

MINIMUM QUALIFICATIONS

• One to 2 years of related professional-level work experience; OR equivalent work experience 
• Effective written communication and customer service skills 
• General working knowledge of HR policies, procedures, and practices 
• Demonstrated ability to effectively balance multiple tasks and inquiries
• Federal Work Study Award

PREFERRED QUALIFICATIONS

• Experience in higher education or a student employment office 
• Basic familiarization or direct experience with Form I-9 completion (Section 2 verification), employment eligibility rules, and confidential record-keeping.

WORK MODE : HYBRID #LI-DNI

HOURLY RATE: $17-21 per hour

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

Responsibilities:

Reporting to the Senior HR Strategy Partner, the Student Assistant Specialist supports the team by assisting in responding to inquiries and assisting with hiring and I-9 verifications.  This position provides prompt responses to general inquiries via the HR inbox and connects employees with resources or other HR colleagues for specialized assistance. This position provides a high level of customer service and professionalism in all interactions.