Digital Customer Success Intern

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week.

Dates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. 

The Digital Customer Success Intern will support the Digital CS Program within Customer Success, helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform through digital, lifecycle-aligned engagement. This temporary, for-credit internship is designed for someone eager to learn digital customer engagement, campaign execution, and customer health and adoption management in a fast-paced SaaS environment.

You will work alongside the Digital Customer Success Managers (CSMs), Renewal Specialists, and cross-functional partners (e.g., Support, Product Marketing, Account Management) to execute campaigns, maintain engagement data, respond to customer requests, and support internal process improvement. Successful interns may be considered for a full-time Digital Customer Success role after the semester concludes.

Key Responsibilities:

• Support digital campaign execution by assisting with the build and quality review of targeted, lifecycle-aligned email journeys that deliver value-added content to the right contacts at the right time, under the guidance of the Digital Success Manager.
• Maintain audience segments and engagement data by building and updating segments, applying campaign entry and exit criteria, and keeping contact, subscription, and engagement records accurate.
• Monitor campaign performance by pulling and summarizing opens, clicks, and delivery metrics, and flagging trends across contacts, accounts, and designations for the team to review.
• Prepare adoption and value plays by drafting customer-facing content around a clear call to action and queuing timely plays for review and approval before delivery.
• Respond to inbound requests for enablement, self-service guidance, and support case review by triaging requests, routing them to the right owner, and drafting responses from approved templates.
• Ensure content meets brand standards by checking drafts against KnowBe4’s brand, design, tone, and voice guidelines before they go to review and approval.
• Build product knowledge across the KnowBe4 Platform, including security awareness training, phishing simulation, email & collaboration security, and AIDA, so you can speak to how customers use the product.
• Monitor adoption signals for assigned accounts and share usage and engagement trends with CSMs and Renewal Specialists to support retention and renewal goals and identify expansion opportunities.
• Capture customer feedback and share it with Product Management, Technical Support, and Sales through the established channels.
• Participate in team initiatives and ad hoc campaign requests that improve customer experience, such as refreshing templates, updating onboarding checklists, documenting playbooks, and preparing assets for the CSMs.

Minimum Qualifications:

• Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field (enrollment is required for this for-credit internship)
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience or exposure is a plus
• Strong verbal and written communication, including concise customer-facing writing with a clear call to action
• Organized, detail-oriented, and able to manage multiple tasks with guidance
• Comfortable reading engagement data and drawing simple conclusions from it
• Curious, coachable, and comfortable working in a team environment

Preferred Qualifications:

• Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles
• Exposure to marketing automation or customer success platforms (e.g., Marketo, ChurnZero, Gainsight) or CRM tools (e.g., Salesforce)
• Coursework or projects involving email campaigns, data analysis, customer support, onboarding, or account management (school, part-time, or internships)
• Fluency in additional languages (not required); KnowBe4 localizes campaigns for markets including Japan and Germany