Specialty Human Services Claims Intern - Summer 2027

SHS is currently looking for an Intern in our downtown Cincinnati Office. The Internship Position involves a combination of activities aimed at giving an intern a full understanding of a Great American Claims department and how it interacts with other functions within the organization. The program is a potential pathway to a career in insurance. Internships typically consist of a 10-week period over the summer. 

Responsibilities:

Within the SHS division, interns will work on meaningful assignments and gain exposure to a variety of claims functions, including: claims handling, analysis, investigation, and negotiation. To gain a broader perspective of the business, interns will have the opportunity to meet with individuals who work in the other various functions within the group.

Responsibilities will include:

• Participating in special projects within the claims and operations groups as assigned.

• Learning about claim handling assignments within SHS including:  initial coverage analysis, first contact, investigation, resolution strategy, technical letter writing, and negotiation.

• Working with the operations team to enter new loss information, update the litigation database, and perform other operations team functions.

• Learning and performing functions utilizing the various claims systems, programs, and databases.

• Various reading assignments, self-study courses, and case studies on a diverse range of topics intended to build a foundation of claims and general insurance knowledge.

• The Intern will also participate in seminars and workshops provided by Claims College and Great American University.

Networking:

Claims interns will participate in activities with other interns, employees, and leaders throughout the organization. In addition to on-the-job learning, interns also attend lunch-and-learns to further develop their business knowledge. The SHS Claim Intern will also participate in the organization wide Claim Intern Program, meeting regularly with claim interns across the divisions and lines of business.

Qualifications:

• 3.5 preferred GPA, with a 3.0 minimum GPA for consideration.

• Proven leadership skills through work experience (prior internship/co-ops are a plus), campus involvement, or extracurricular activities.

• Superior communication, analysis, planning, and organizing skills.

• Self-motivated, as the nature of the internship may have virtual aspects or self-directed projects.

• Current students in a bachelor’s degree program in a wide range of majors are encouraged to apply, especially those majoring in Insurance & Risk Management.

• Attention to detail including experience working with spreadsheets, database management, and other information technology platforms.