Position Summary

This role is not eligible for immigration sponsorship
Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

The final mile team is responsible for the last leg of the delivery process, from the distribution center or local hub to the customer's home and including installation. This team ensures that orders are delivered accurately, promptly, and in good condition, directly impacting customer satisfaction and brand reputation. Beyond deliveries, the team also handles returns and contributes to improving NPS by ensuring a smooth and positive customer experience.
The final mile team is crucial for ensuring a positive customer experience. Efficient and reliable deliveries enhance customer satisfaction, build trust in the brand, and contribute to repeat business. By optimizing processes, managing returns effectively, and improving NPS, the team helps maintain the overall efficiency of the e-commerce fulfillment chain.

Role and Responsibilities

Technology Proficiency: Experience with data analysis and visualization tools (e.g. Tableau, Power BI, Power Query)
Communication Skills: Strong verbal and written communication skills to collaborate with teams, present findings, and document improvements.
Time Management: Strong organizational skills to manage multiple tasks and meet deadlines in a fast-paced environment.
Problem-Solving: Ability to identify bottlenecks or inefficiencies in the final mile process and propose actionable solutions.
Process Optimization: Understanding of process improvement methodologies to streamline operations and enhance efficiency.

Skills and Qualifications

Academic Major Preferred: Bachelor's in either Logistics and Supply Chain Management, Business Administration (BBA), Industrial Engineering, Computer Science or Information Technology, Economics or Business Analytics

Technical skills in delivery management software, data analysis, GPS tools, logistics systems, and automation are critical for success in final mile management. Additionally, familiarity with CRM, returns management, NPS analysis, and collaboration tools enhances the ability to optimize processes and improve customer satisfaction. These skills enable professionals to streamline operations, reduce costs, and deliver a seamless experience for customers.

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