Customer Insights Intern at 7-Eleven

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

We Began As An Original. We Remain An Original At The Top Of The Convenience Industry. Our company invented the concept of convenience retailing. But we didn’t stop there. 7-Eleven® has captured the world with a proven willingness and ability to innovate. We were the first company in America to offer fresh-brewed to-go coffee. More than six million of our Slurpee® beverages have been sipped since 1966. And, to continuously stay ahead of the curve, we introduce more than 2,500+ new products each year.

With over 86,000 global locations, 7-Eleven Inc. is the world’s largest operator, franchiser and licensor of convenience stores and is also one of the nation’s largest independent gasoline retailers. The company continues to achieve operational accolades, win awards in franchising and drive innovation in retail in the mission to make life a little easier for our guests by being where they need us, when they need us.

7-Eleven Inc. has several paid opportunities for 2027 Summer Internships. Each internship opportunity will occur during the summer months, (11 weeks), focused on a specific functional area, and will provide the candidate with a depth experience within the area, culminating in a project presentation to functional leaders. Each intern will work closely with a coach who will meet regularly to discuss project progress, provide direction and ongoing feedback. In addition, each intern will attend a lunch series which will provide a cross-functional view into the organization and give the interns exposure to senior leadership. There will be a robust series of events that include an in store-experience, hack day, and capstone presentation. The interns will also have the experience of touring a store and learning about our distribution systems.

We are seeking a curious and analytical Customer Insights Intern to join the Customer Insights team. This role will support the team in designing, analyzing, and communicating customer research that informs business decisions across Loyalty, Marketing, Merchandising, and Operations.

Example projects may include conducting customer research on the loyalty program, evaluating customer perceptions of loyalty program features, and supporting concept testing for a major category to understand customer preferences and purchase drivers. The intern will also develop, implement, and manage outreach for The Brainfreeze Collective, an engaging community of 7REWARDS and Speedy Rewards members.

This role supports 7-Eleven's goal of becoming more customer-centric by providing insights that improve customer experiences, products, and marketing strategies.

Responsibilities:

Support the design, execution, analysis, and communication of customer research projects.
Conduct research on the loyalty program and evaluate customer perceptions of loyalty program features.
Support concept testing and other studies to understand customer preferences, motivations, behaviors, and purchase drivers.
Translate research findings into actionable recommendations for business leaders and cross-functional stakeholders.
Collaborate with Customer Insights researchers, research vendors, and business partners across Loyalty, Marketing, Merchandising, and Operations.

Development & Learning:

Receive direct mentorship from the Customer Insights Manager and other researchers through regular coaching, project guidance, and feedback sessions.
Gain exposure to cross-functional partners, research vendors, and business stakeholders through team meetings and project reviews.
Develop practical experience in market research, survey design, customer segmentation, data analysis, and insight generation.
Strengthen communication and storytelling skills by translating research findings into actionable recommendations for business leaders and stakeholders.

Qualifications:

Pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Strategy, Market Research, Data Analytics, or related field.
Strong written and verbal communication skills, with the ability to present insights clearly.
Highly organized, detail-oriented, and able to manage multiple projects in a deadline-driven environment.
Ability to solve problems independently and collaboratively using a structured approach.
Proficiency with Microsoft Office suite; experience with Copilot or similar AI tools preferred.
Knowledge of survey and Customer research platforms such as Qualtrics, Alida, Medallia, Mintel, or NielsenIQ preferred.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.