GBS Billing Inquiry Associate
- Pay
- Not published
- Deadline
- Not published
- Visa
- Not stated
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Job Description:
Job Summary
This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.
Responsibilities:
- Initiates inquiries to customers regarding monies owed for international or domestic shipments.
- Performs account analysis and credit control activities.
- Maintains customer receivable accounts.
- Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
- Creates and processes manual billing entries.
- Adds and maintains customer account information and requirements within various billing systems.
Qualifications:
- Prior billing experience
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Bachelor’s Degree in Administrative careers or related
- Intermediate English
Other Requirements
- Monday to Friday 6:00 a.m. to 3:30 p.m.
- Monday to Friday 6:30 a.m. to 4:00 p.m.
- On-site work with Rotation
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.