Premium & VIP Experiences Intern
Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.
So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.
** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **
Job Description
The Premium & VIP Experiences Intern will join MLSE’s Premium & VIP Experiences team, gaining unique exposure to some of the organization’s most exclusive hospitality programs, premium spaces, experiences and commercial initiatives.
Working closely with leadership and the VIP portfolio, this role offers a rare opportunity to learn from some of the best in the sports and entertainment industry while contributing to experiences for MLSE’s most valued members, clients and guests.
The successful candidate will work across MLSE’s teams, venues and live entertainment portfolio, gaining hands-on experience in VIP hospitality, premium experiences, commercial strategy, innovation and service excellence. From supporting signature experiences and new premium concepts to researching global best practices and helping bring new ideas to life, no two days will be the same.
This internship is designed for someone who is curious, ambitious and passionate about creating exceptional experiences and wants a front-row seat to how premium sports and entertainment hospitality comes together.
Responsibilities
- Support the planning and execution of Premium & VIP experiences across MLSE teams, venues and live events.
- Work closely with the VIP portfolio on initiatives designed to elevate experiences for MLSE’s most valued members, clients, partners and guests.
- Contribute to commercial initiatives and new revenue opportunities, helping develop and bring new premium concepts and experiences to market.
- Research global trends and best practices across sports, entertainment, hospitality, luxury and experiential industries to help identify new ideas and innovations for MLSE.
- Support the development and evolution of premium hospitality spaces, membership programs, benefits and service offerings.
- Collaborate with teams across the organization including Ticketing, Partnerships, Marketing, Live Entertainment, Food & Beverage, Venue Operations and others to bring premium experiences to life.
- Assist with VIP member and guest servicing, delivering thoughtful, personalized support and exceptional attention to detail.
- Support premium seating and in-venue experiences on event and game days.
- Help maintain key VIP and premium membership information, reporting and program insights.
- Support research, presentations and business cases for future commercial and experiential opportunities.
- Stay connected to key dates, events and priorities across MLSE teams and venues to help ensure seamless execution.
- Bring forward fresh thinking and ideas that challenge how MLSE can continue to elevate the premium and VIP experience.
- Adhere to all MLSE standards and policies and work in compliance with the Occupational Health & Safety Act.
Qualifications
Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
· Currently enrolled in a University or College degree, diploma or certificate program in business, sport management, hospitality, events, marketing, communications or a related field.
· Passion for sports, entertainment, hospitality and creating exceptional experiences.
· Curious and forward-thinking, with an interest in premium experiences, consumer trends, innovation and emerging technologies.
· Proactive and resourceful, with the initiative to take ownership, solve problems and adapt to changing priorities.
· Strong organizational and time-management skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
· Excellent written and verbal communication skills, with the confidence to interact professionally with colleagues, senior leaders, clients and VIP guests.
· Collaborative team player who is comfortable working across different teams, brands, venues and areas of the business.
· Strong attention to detail and a commitment to delivering work and experiences to a high standard.
· Demonstrates discretion, professionalism and sound judgment, particularly when working with confidential information and high-profile guests.
· Comfortable using Microsoft Word, PowerPoint, Excel and Outlook, with an openness to learning new digital platforms, tools and technologies.
· Available to support MLSE home games, concerts, special events and experiences, including select evenings and weekends.
· Previous experience in sports or entertainment is not required; curiosity, potential, a strong work ethic and a genuine desire to learn are highly valued.
Job Posting Compensation Range/Rate:
$38,760
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At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.