Technology Apprentice - Mainframe System Administrator (ZDP)
Overview:
Participates in training programs hosted by the Tech Academy designed to develop entry-level technical skills across a variety of technology disciplines. Responsible for learning the base technology utilized by the team, including obtaining knowledge about operating systems, software systems, and related procedures.
Primary Responsibilities:
- Complete a comprehensive training program to develop entry-level technical skills in a specific technical discipline such as Software Engineering, Infrastructure, Cybersecurity, or Data & Analytics.
- Work alongside a mentor to complete on-the-job training over a set time frame to gain a broader understanding of their technology discipline, how specific technologies are utilized at the Bank, and how those technologies work together to deliver solutions and services to internal and external customers.
- Shadow team members as they complete project work and maintenance activity.
- Attend internal and external technology training from classroom training, webinars, vendor conferences, and/or from more senior members of the team.
- Shadow team with after hour support for project implementations or responding to incidents.
- Read existing procedures specific to activities the staff is engaged in.
- Participate in capacity planning discussions.
- Shadow team in responding to and resolving incidents.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The Technology Apprentice participates in a comprehensive training program designed to launch the candidate’s career in a technology-related field. The Program offers a combination of career planning, technical and competency-based training, and mentorship activities to prepare incumbents for a successful career in Technology.
Supervisory/Managerial Responsibilities:
None
Education and Experience Required:
- High school diploma or equivalent (GED)
- Successful completion or enrollment of a Bank approved technology skills development program
- Proficiency with personal computers and knowledge of pertinent spreadsheet, word processing, database, presentation, and email software
- Demonstrated ability to learn new technical skills
- Strong verbal and written communication skills
- Proven interpersonal skills
- Detail oriented
- Proven organizational and time management skills
Education and Experience Preferred:
- Associate’s degree in Computer Science or Information Technology related field
- Advanced coursework in a technology discipline
- Strong analytical skills
- Strong problem-solving skills
- Exposure to development tools, application support software and hardware platforms
- Prior experience handling multiple tasks in support of various assignments